Training tools for busy customer service leaders.

Why weekly tips?

Hi, I’m Jeff Toister, The Service Culture Guide.

I’ve spent more than 30 years as a customer service trainer. During that time, I learned that long, boring training programs don’t work.

Think about how you learn your most useful skills. You:

  1. Search for one specific tip or technique.

  2. Apply it immediately.

Customer Service Tip of the Week is built around that principle.

Each week, I’ll send you one insanely useful tip you can use to help your team build elite customer service skills.

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